Privacy policy

Who are we

Creative Choices CIC is a not-for-profit Community Interest Company providing support for adults with learning disabilities and Autism in Tamworth and the surrounding areas.

Creative Choices CIC is responsible for the personal information we collect and use in connection with our services and this website.

If you have any questions about this privacy policy or how we use your personal information, you can contact us:

Creative Choices CIC
Exley Community Centre
Wilnecote Lane
Belgrave
Tamworth
Staffordshire
B77 2LA

Telephone: 01827 68666
Email: gary@creativechoicescic.co.uk or sally@creativechoicescic.co.uk

What personal data we collect and why we collect it

We collect and use personal information to provide our services, communicate with the people we support and their families or carers, and to run Creative Choices CIC safely and effectively.

The information we collect will depend on how you interact with us and the support you receive. This may include:

Personal and contact information

  • Name
  • Address
  • Telephone number
  • Email address
  • Date of birth
  • Emergency contact details
  • Details of family members, carers or other people involved in your support
 

Support and care information

  • Information about your disability and support needs
  • Care and support plans
  • Information about your interests, goals and preferences
  • Attendance and activity information
  • Information about incidents, accidents or safeguarding concerns
  • Information needed to help us provide appropriate and safe support
 

Health and wellbeing information

  • Relevant medical and health information
  • Medication information
  • Information about allergies or other health needs
  • Other information needed to support your health, safety and wellbeing
 

Financial and funding information

  • Information relating to funding, direct payments or payment for services
  • Information needed to manage payments and our services
 

We may also collect information when you contact us by email, telephone or in person, including information you provide when making an enquiry about our services.

We only collect information that we need for the purposes for which it is being used. Some of the information we handle, such as health and disability information, is more sensitive and requires additional protection under data protection law.

How we use your information

We use personal information to provide safe, appropriate and person-centred support, and to manage our services effectively.

Depending on your relationship with Creative Choices CIC, we may use your information to:

  • Assess and understand your support needs.
  • Develop and review care and support plans.
  • Provide appropriate support and activities based on your needs, interests and choices.
  • Keep you safe and respond appropriately to health, safety or safeguarding concerns.
  • Communicate with you, your family, carers and other people involved in your support.
  • Liaise with professionals and organisations involved in arranging or funding your support.
  • Keep records of attendance, activities, incidents and support provided.
  • Manage payments, funding and other administrative requirements.
  • Meet our legal, regulatory and safeguarding responsibilities.
  • Monitor and improve the quality and effectiveness of our services.
  • Respond to enquiries and requests for information.
  • Manage and maintain our website and respond to website-related enquiries.
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We will only use your personal information when we have a lawful reason to do so. Where we use more sensitive information, such as health or disability information, we will ensure that the additional requirements of data protection law are met.

Who we share your information with

e treat personal information as confidential and only share it when there is a genuine need to do so.

Depending on the circumstances, we may share relevant information with:

  • Family members, carers or representatives where appropriate and permitted.
  • Social workers and other professionals involved in arranging or providing your support.
  • Staffordshire County Council and other organisations involved in funding or commissioning support.
  • Healthcare or other relevant professionals where information is needed to support your health, safety or wellbeing.
  • Emergency services where this is necessary.
  • Organisations or professionals where we are required to share information by law or where sharing is necessary to protect someone from harm.
  • Service providers who help us operate Creative Choices CIC, where they need access to information to provide their services to us.
 

We only share information that is necessary for the relevant purpose and take appropriate steps to keep it secure.

We do not sell personal information to third parties.

Where your information comes from

We may receive personal information from a number of different sources, depending on the support or service being provided.

This may include information:

  • Provided directly by you.
  • Provided by a parent, family member, carer or representative.
  • Provided by a social worker or other professional involved in your support.
  • Provided by Staffordshire County Council or another organisation involved in arranging or funding your support.
  • Provided by healthcare professionals or other relevant organisations.
  • Created by Creative Choices CIC as part of providing and managing your support, such as support plans, attendance records or records of activities and incidents.
 

Where we receive information from someone other than you, we will handle it in accordance with applicable data protection law and this privacy policy.

How we keep your information safe

e take the privacy and security of personal information seriously.

Personal information is kept confidential and is only accessible to people who need it to carry out their role. This may include our directors and appropriately authorised support workers.

We keep information both in physical records at our centre and in digital records held on our computers.

We take appropriate steps to protect personal information from being lost, misused, accessed without permission, altered or disclosed inappropriately.

Our staff and anyone who has access to personal information are expected to respect confidentiality and handle information responsibly.

If we become aware of a personal data breach, we will assess it and take appropriate action in accordance with data protection law.

How long we keep your information

We only keep personal information for as long as it is necessary for the purposes for which it was collected, and in accordance with our legal and regulatory responsibilities.

The length of time we keep information will depend on the type of information and why we need it. Some records may need to be retained for longer periods to meet legal, regulatory, safeguarding, funding or financial requirements.

When information is no longer required, we will take appropriate steps to securely dispose of it or delete it.

Your rights

Under UK data protection law, you have rights in relation to your personal information.

Depending on the circumstances, these may include the right to:

  • Ask for a copy of the personal information we hold about you.
  • Ask us to correct information that is inaccurate or incomplete.
  • Ask us to delete your information where there is no longer a valid reason for us to keep it.
  • Ask us to restrict how we use your information in certain circumstances.
  • Object to certain uses of your information.
  • Ask for your information to be provided in a commonly used and machine-readable format where the right to data portability applies.
 

These rights are not absolute and may depend on the circumstances and the legal basis on which we are using your information.

If you would like to exercise any of your rights or have a question about how we use your information, please contact us using the details provided in this privacy policy.

We will respond to requests in accordance with applicable data protection law.

Cookies and third-party services

Our website uses cookies and similar technologies to help the website function correctly and to provide certain features.

We do not currently use Google Analytics or other analytics software to track visitors to our website.

Facebook

We display content from our Facebook page on our website using an Elementor Facebook feed. This may involve Facebook processing information when you visit pages containing the Facebook feed.

Facebook is operated by Meta Platforms, Inc. and its associated companies. Their own privacy and cookie policies apply to information they collect through their services.

Google Maps

We use Google Maps on our Contact page to help visitors find our location. When the map is loaded, Google may collect information such as your IP address and information about your interaction with the map.

Google’s own privacy and cookie policies apply to information collected through Google Maps.

Managing cookies

Some cookies are necessary for the website to function, while others may be used by third-party services.

Where required by law, we will ask for your consent before placing non-essential cookies on your device.

You can also manage or delete cookies through your browser settings.

Who has access to your information?

Access to personal information is limited to people who need it to carry out their role at Creative Choices CIC.

This may include our directors and appropriately authorised support workers who are involved in providing or managing support.

We do not allow people to access personal information unless there is a legitimate reason for them to do so.

We expect everyone who has access to personal information to respect confidentiality and follow our policies and procedures for handling information securely.

Complaints

If you have any concerns about the way Creative Choices CIC has collected, used or handled your personal information, please contact us in the first instance.

We will listen to your concerns and investigate them in accordance with our complaints procedures.

You can contact us using the details at the beginning of this privacy policy.

If you are not satisfied with our response, or you believe your personal information has not been handled in accordance with data protection law, you have the right to complain to the Information Commissioner’s Office (ICO).

The ICO is the UK’s independent authority responsible for upholding information rights.

You can find more information about making a complaint on the ICO website.

Changes to this privacy policy

We may update this privacy policy from time to time to reflect changes to our services, the way we use personal information, or changes in data protection law.

Any updates will be published on this page and, where appropriate, we will take additional steps to let people know about significant changes.

This privacy policy was last updated: September 2026.